Customer Soporte
A question about an order, a delivery, or a bottle you have your eye on? You’re in the right place — real people, quick replies, straight from our team in the Prosecco hills.
Reply time
Order requests are handled immediately. Everything else we answer as soon as we can — usually within one working day.
Have an order?
Quote your order number in your message and we’ll pull it up right away.
Frequently asked
The quick answers to the things people ask us most. Still stuck? Send a message below.
Where is my order, and how do I track it?
Every order ships with a tracking code, sent to you at dispatch, so you can follow your bottles every step of the way to your door.
We ship right across Europe, with delivery typically completed within 48 to 72 hours of dispatch. If your tracking hasn’t updated or something looks off, email us with your order number and we’ll chase it up.
How long does delivery take, and what does it cost?
Orders are hand-packed and dispatched quickly, with delivery usually completed within 48–72 hours across eligible European countries.
Standard delivery starts from €9. Orders over €99 to Austria & Germany ship free, and selected special packages include free shipping as standard. Your exact shipping cost is always shown clearly at checkout, before you pay.
Which countries do you ship to?
We deliver throughout the European Union and across most of the continent, carried by trusted, fully tracked couriers wherever you are.
A few destinations aren’t served at the moment. You’ll see the current list — along with full rates and thresholds — on our Envíos & Devoluciones .
What is your return & refund policy?
Not completely delighted? You’re covered by an exceptional 30-day return window — generous, straightforward, and designed around your peace of mind.
To start a return, email us with your order number and we’ll walk you through it. The full procedure is set out in our Términos y condiciones.
A bottle arrived damaged — what should I do?
Every bottle is cushioned and boxed to travel safely, but if something does arrive damaged, we’ll always make it right.
Correo info@prosecco.co.com straight away with your order number and a quick photo, and we’ll sort a replacement or refund for you.
How soon will you reply to my message?
Order-related requests are processed immediately. For general questions we reply as soon as possible — typically within one working day.
Mentioning your order number in your message helps us get to you faster.
Find it faster
Envíos & Devoluciones
Delivery times, rates, coverage and the 30-day return window.
View
Términos y condiciones
The full returns procedure, delivery areas and the fine print.
Read
All About Prosecco
DOC, DOCG, grapes and styles — everything about what’s in the glass.
Explore
Privacy Policy
How we handle your data when you contact us or place an order.
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Open a support ticket
Send us a message and we’ll reply by email. If it’s about an existing order, please include your order number so we can help you faster.
Prefer email? Write to info@prosecco.co.com. By contacting us you agree to our Privacy Policy.
