{"id":14,"date":"2021-12-23T11:49:29","date_gmt":"2021-12-23T11:49:29","guid":{"rendered":"https:\/\/prosecco.co.com\/?page_id=14"},"modified":"2026-07-07T16:07:22","modified_gmt":"2026-07-07T14:07:22","slug":"contact","status":"publish","type":"page","link":"https:\/\/prosecco.co.com\/de\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<p><!-- CUSTOMER SUPPORT \u00b7 prosecco.co.com \u00b7 built by Claude \u00b7 self-contained (scoped .sup) --><\/p>\n<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,500;0,600;0,700;1,500&family=Jost:wght@300;400;500;600&display=swap');\n.sup{--gold:#C9A84C;--gold-lt:#E7C766;--gold-dk:#9c7c2e;--ink:#e8e3da;--soft:#cfcabf;--mut:#9a948a;--line:#2a2a2a;--bg:#161616;--bg2:#1c1b19;position:relative;color:var(--soft);font-family:'Jost',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;font-weight:300;line-height:1.75;font-size:17px;-webkit-font-smoothing:antialiased;}\n.sup 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input[type=email]::placeholder,.sup .wpcf7 input[type=tel]::placeholder,.sup .wpcf7 textarea::placeholder{color:#8a847a;}\n.sup .wpcf7 input[type=text]:focus,.sup .wpcf7 input[type=email]:focus,.sup .wpcf7 input[type=tel]:focus,.sup .wpcf7 textarea:focus{outline:none;border-color:var(--gold);background:#151312;box-shadow:0 0 0 3px rgba(201,168,76,.14);}\n.sup .wpcf7 textarea{min-height:150px;resize:vertical;}\n.sup .wpcf7 .wpcf7-acceptance .wpcf7-list-item{margin:0;display:flex;align-items:flex-start;gap:11px;}\n.sup .wpcf7 .wpcf7-acceptance label{display:flex;align-items:flex-start;gap:11px;cursor:pointer;margin:0;}\n.sup .wpcf7 .wpcf7-acceptance input[type=checkbox]{flex:0 0 auto;width:18px;height:18px;margin-top:3px;accent-color:var(--gold);cursor:pointer;}\n.sup .wpcf7 .column:has(.wpcf7-acceptance){display:flex;align-items:flex-start;gap:11px;flex-wrap:nowrap;}\n.sup .wpcf7 .column:has(.wpcf7-acceptance)>span:last-child{color:var(--mut)!important;font-size:13.5px!important;font-weight:300!important;line-height:1.55!important;}\n.sup .wpcf7 .wpcf7-acceptance{flex:0 0 auto;}\n.sup .wpcf7 input.wpcf7-submit,.sup .wpcf7 .button_full_width{width:100%;cursor:pointer;border:0;border-radius:2px;padding:17px 30px;font-family:'Jost',sans-serif;font-weight:500;font-size:14px;letter-spacing:.14em;text-transform:uppercase;color:#1a1508;background:linear-gradient(120deg,var(--gold-lt),var(--gold-dk));box-shadow:0 10px 30px -12px rgba(201,168,76,.6);transition:transform .25s ease,box-shadow .25s ease;}\n.sup .wpcf7 input.wpcf7-submit:hover,.sup .wpcf7 .button_full_width:hover{transform:translateY(-2px);box-shadow:0 18px 40px -14px rgba(201,168,76,.8);}\n.sup .wpcf7 .wpcf7-spinner{background-color:var(--gold);}\n.sup .wpcf7-not-valid-tip{color:#e7a15a;font-size:13px;margin-top:6px;}\n.sup .wpcf7 .wpcf7-response-output{border-radius:3px;border-color:var(--line)!important;color:var(--soft);font-size:14px;margin:18px 0 0;padding:14px 18px;}\n@media(max-width:900px){.chan-grid{grid-template-columns:1fr;}.links-grid{grid-template-columns:repeat(2,1fr);}}\n@media(max-width:520px){.sup{font-size:16px;}.links-grid{grid-template-columns:1fr;}.sup .wpcf7 .column.one-second{flex:1 1 100%;}}\n<\/style>\n<div class=\"sup\">\n<section class=\"sup-band sup-hero\">\n<div class=\"sup-in\"><span class=\"sup-kick c\">We&#8217;re here to help<\/span><\/p>\n<h1>Customer <span class=\"gold-text\">Support<\/span><\/h1>\n<p class=\"sub\">A question about an order, a delivery, or a bottle you have your eye on? You&#8217;re in the right place \u2014 real people, quick replies, straight from our team in the Prosecco hills.<\/p>\n<div class=\"sup-btns\"><a class=\"sup-btn primary\" href=\"#ticket\">Open a support ticket<svg class=\"ic\" viewBox=\"0 0 24 24\" style=\"stroke:#1a1508\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/a><a class=\"sup-btn ghost\" href=\"mailto:info@prosecco.co.com\">Email us<\/a><\/div>\n<\/div>\n<\/section>\n<section class=\"sup-band\" style=\"background:linear-gradient(180deg,#151413,#1a1917);\">\n<div class=\"sup-in\">\n<div class=\"chan-grid sup-reveal\">\n<div class=\"chan\">\n<div class=\"ic-box\"><svg class=\"ic\" viewBox=\"0 0 24 24\"><path d=\"M3 5h18v14H3zM3 6l9 7 9-7\"\/><\/svg><\/div>\n<h3>Email us<\/h3>\n<p>The fastest way to reach a real person on our team.<\/p>\n<p class=\"big\"><a href=\"mailto:info@prosecco.co.com\">info@prosecco.co.com<\/a><\/p>\n<\/div>\n<div class=\"chan\">\n<div class=\"ic-box\"><svg class=\"ic\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3.5 2\"\/><\/svg><\/div>\n<h3>Reply time<\/h3>\n<p>Order requests are handled immediately. Everything else we answer as soon as we can \u2014 usually within one working day.<\/p>\n<\/div>\n<div class=\"chan\">\n<div class=\"ic-box\"><svg class=\"ic\" viewBox=\"0 0 24 24\"><path d=\"M6 2h9l3 3v17H6zM9 7h6M9 11h6M9 15h4\"\/><\/svg><\/div>\n<h3>Have an order?<\/h3>\n<p>Quote your <em class=\"g\">order number<\/em> in your message and we&#8217;ll pull it up right away.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"sup-band\" style=\"background:linear-gradient(180deg,#1a1917,#141312);\">\n<div class=\"sup-in\">\n<div class=\"sup-faq-head sup-reveal\"><span class=\"sup-kick c\">Answers<\/span><\/p>\n<h2>Frequently asked<\/h2>\n<p class=\"lead\" style=\"margin-top:14px;\">The quick answers to the things people ask us most. Still stuck? Send a message below.<\/p>\n<\/div>\n<div class=\"faq sup-reveal\">\n<details class=\"q\">\n<summary>Where is my order, and how do I track it?<span class=\"sign\"><\/span><\/summary>\n<div class=\"ans\">\n<p>Every order ships with a tracking code, sent to you at dispatch, so you can follow your bottles every step of the way to your door.<\/p>\n<p>We ship right across Europe, with delivery typically completed within <strong>48 to 72 hours<\/strong> of dispatch. If your tracking hasn&#8217;t updated or something looks off, email us with your order number and we&#8217;ll chase it up.<\/p>\n<\/div>\n<\/details>\n<details class=\"q\">\n<summary>How long does delivery take, and what does it cost?<span class=\"sign\"><\/span><\/summary>\n<div class=\"ans\">\n<p>Orders are hand-packed and dispatched quickly, with delivery usually completed within <strong>48\u201372 hours<\/strong> across eligible European countries.<\/p>\n<p>Standard delivery starts from <strong>\u20ac9<\/strong>. Orders over <strong>\u20ac99<\/strong> to Austria &amp; Germany ship <strong>free<\/strong>, and selected special packages include free shipping as standard. Your exact shipping cost is always shown clearly at checkout, before you pay.<\/p>\n<\/div>\n<\/details>\n<details class=\"q\">\n<summary>Which countries do you ship to?<span class=\"sign\"><\/span><\/summary>\n<div class=\"ans\">\n<p>We deliver throughout the European Union and across most of the continent, carried by trusted, fully tracked couriers wherever you are.<\/p>\n<p>A few destinations aren&#8217;t served at the moment. You&#8217;ll see the current list \u2014 along with full rates and thresholds \u2014 on our <a href=\"https:\/\/prosecco.co.com\/shipping-and-returns\/\">Shipping &amp; Returns<\/a> page.<\/p>\n<\/div>\n<\/details>\n<details class=\"q\">\n<summary>What is your return &amp; refund policy?<span class=\"sign\"><\/span><\/summary>\n<div class=\"ans\">\n<p>Not completely delighted? You&#8217;re covered by an exceptional <strong>30-day return window<\/strong> \u2014 generous, straightforward, and designed around your peace of mind.<\/p>\n<p>To start a return, email us with your order number and we&#8217;ll walk you through it. The full procedure is set out in our <a href=\"https:\/\/prosecco.co.com\/terms-and-conditions\/\">Terms &amp; Conditions<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"q\">\n<summary>A bottle arrived damaged \u2014 what should I do?<span class=\"sign\"><\/span><\/summary>\n<div class=\"ans\">\n<p>Every bottle is cushioned and boxed to travel safely, but if something does arrive damaged, we&#8217;ll always make it right.<\/p>\n<p>Email <a href=\"mailto:info@prosecco.co.com\">info@prosecco.co.com<\/a> straight away with your order number and a quick photo, and we&#8217;ll sort a replacement or refund for you.<\/p>\n<\/div>\n<\/details>\n<details class=\"q\">\n<summary>How soon will you reply to my message?<span class=\"sign\"><\/span><\/summary>\n<div class=\"ans\">\n<p>Order-related requests are processed immediately. For general questions we reply as soon as possible \u2014 typically within one working day.<\/p>\n<p>Mentioning your order number in your message helps us get to you faster.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"sup-band\" style=\"background:linear-gradient(180deg,#141312,#1a1917);\">\n<div class=\"sup-in\">\n<div class=\"sup-faq-head sup-reveal\" style=\"margin-bottom:clamp(30px,4vw,44px);\"><span class=\"sup-kick c\">Helpful pages<\/span><\/p>\n<h2>Find it faster<\/h2>\n<\/div>\n<div class=\"links-grid sup-reveal\"><a class=\"lnk\" href=\"https:\/\/prosecco.co.com\/shipping-and-returns\/\"><\/p>\n<div class=\"ic-box\"><svg class=\"ic\" viewBox=\"0 0 24 24\"><path d=\"M1 6h13v9H1zM14 9h4l3 3v3h-7zM6.5 18.5A1.5 1.5 0 1 1 6.5 15.5a1.5 1.5 0 0 1 0 3ZM18.5 18.5A1.5 1.5 0 1 1 18.5 15.5a1.5 1.5 0 0 1 0 3Z\"\/><\/svg><\/div>\n<h3>Shipping &amp; Returns<\/h3>\n<p>Delivery times, rates, coverage and the 30-day return window.<\/p>\n<p><span class=\"go\">View<svg class=\"ic\" viewBox=\"0 0 24 24\" style=\"width:13px;height:13px\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span><\/a><a class=\"lnk\" href=\"https:\/\/prosecco.co.com\/terms-and-conditions\/\"><\/p>\n<div class=\"ic-box\"><svg class=\"ic\" viewBox=\"0 0 24 24\"><path d=\"M6 2h9l3 3v17H6zM9 8h6M9 12h6M9 16h4\"\/><\/svg><\/div>\n<h3>Terms &amp; Conditions<\/h3>\n<p>The full returns procedure, delivery areas and the fine print.<\/p>\n<p><span class=\"go\">Read<svg class=\"ic\" viewBox=\"0 0 24 24\" style=\"width:13px;height:13px\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span><\/a><a class=\"lnk\" href=\"https:\/\/prosecco.co.com\/prosecco-faq\/\"><\/p>\n<div class=\"ic-box\"><svg class=\"ic\" viewBox=\"0 0 24 24\"><path d=\"M8 2h8M9 2c0 4 3 5 3 9 0 3-1 4-1 7M15 2c0 4-3 5-3 9M8 22h8\"\/><\/svg><\/div>\n<h3>All About Prosecco<\/h3>\n<p>DOC, DOCG, grapes and styles \u2014 everything about what&#8217;s in the glass.<\/p>\n<p><span class=\"go\">Explore<svg class=\"ic\" viewBox=\"0 0 24 24\" style=\"width:13px;height:13px\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span><\/a><a class=\"lnk\" href=\"https:\/\/prosecco.co.com\/privacy-policy\/\"><\/p>\n<div class=\"ic-box\"><svg class=\"ic\" viewBox=\"0 0 24 24\"><path d=\"M12 2l8 4v6c0 5-3.5 8-8 10-4.5-2-8-5-8-10V6Z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg><\/div>\n<h3>Privacy Policy<\/h3>\n<p>How we handle your data when you contact us or place an order.<\/p>\n<p><span class=\"go\">View<svg class=\"ic\" viewBox=\"0 0 24 24\" style=\"width:13px;height:13px\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span><\/a><\/div>\n<\/div>\n<\/section>\n<section class=\"sup-band sup-ticket\" id=\"ticket\">\n<div class=\"sup-in\">\n<div class=\"ticket-head sup-reveal\"><span class=\"sup-kick c\">Get in touch<\/span><\/p>\n<h2>Open a <span class=\"gold-text\">support ticket<\/span><\/h2>\n<p class=\"lead\" style=\"margin:0;\">Send us a message and we&#8217;ll reply by email. If it&#8217;s about an existing order, please include your <strong>order number<\/strong> so we can help you faster.<\/p>\n<p class=\"ticket-note\">Prefer email? Write to <a href=\"mailto:info@prosecco.co.com\">info@prosecco.co.com<\/a>. By contacting us you agree to our <a href=\"https:\/\/prosecco.co.com\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n<\/div>\n<div class=\"ticket-panel sup-reveal\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f127-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"127\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/pages\/14#wpcf7-f127-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"127\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f127-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"column one\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full name *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column one\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone *\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column one\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail address *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column one\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"6\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Your message...\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column one\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"Acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span style=\"font-size: 16px; font-weight:400;\">I consent to the processing of data for the purpose of telephone contact. *<\/span><\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column one\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Contact us\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re here to help Customer Support A question about an order, a delivery, or a bottle you have your eye on? You&#8217;re in the right place<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact - Prosecco &amp; CO<\/title>\n<meta name=\"description\" content=\"Contact the Prosecco &amp; CO team with any question on orders, shipping, wines or wholesale. 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